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Shipping Policy

Shipping policy

Shipping Policy
Effective Date: 08/27/2025

Thank you for shopping at Jays Artwork. I am committed to delivering your art safely and efficiently. Please read our shipping policy carefully to understand how we process and ship orders.

Shipping Policy - the basics

Order Processing Time

  • All orders are processed within [1–3 business days] after receiving payment confirmation.

  • Made-to-order or custom artwork may require additional time. Estimated production times will be noted on the product page.

  • Orders are not processed, shipped, or delivered on weekends or public holidays.

If I experience a high volume of orders or any unexpected delays, I will notify you via email.

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Shipping Rates & Delivery Estimates

       Shipping charges for your order will be calculated and displayed at checkout.

       Domestic (US) 3–7 business days

       International7–21 business days

Note: Delivery times are estimates and may vary depending on the destination, customs processing, and courier delays.

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Shipping Methods

      I use reputable carriers such as [e.g., USPS, UPS, FedEx, DHL]. A tracking number will be provided once your order ships.

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International Shipping

I ship worldwide to most countries. Please note:

  • Customers are responsible for any customs duties, taxes, or import fees imposed by your country.

  • I am not liable for delays caused by customs clearance processes.  

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Packaging

All artwork is packaged securely to ensure it arrives in perfect condition. Depending on the item, we use:

  • Rigid mailers for prints

  • Protective wrapping and reinforced boxes for framed or original works

  • Tubes for large prints or rolled canvases

If you have special packaging requests, contact us before placing your order.
 

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your package using the carrier’s website.

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Damaged or Lost Items

I take great care in packing your artwork. If your order arrives damaged:

  • Contact us within 48 hours of delivery at [Your Email Address].

  • Provide photos of the damaged item and packaging.

I will work with you to replace the item or issue a refund, depending on the situation.

If your item is lost in transit, please contact us as soon as possible so we can initiate an investigation with the carrier.

Returns and Exchanges

Please see our Return Policy for information on returns, exchanges, and refunds.

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